Shipping policy

SHIPPING POLICY — LUMINARA BY JOHN LUXURY

Chicago Atelier | EST. 2026 | Born in Chicago • Crafted for the World

All LUMINARA BY JOHN orders are curated and shipped from our Chicago Atelier:

Fulfillment Location: 1912 Cove Lan, Glendale Heights, IL 60139, USA

Domestic Shipping — United States (Includes Texas)
We ship to all 50 U.S. states, including Texas, from our Chicago Atelier.

Atelier Express: 3-5 business days — $15.00 (All orders)
Atelier Standard: 5-8 business days — $8.00 (Orders $0 - $249.99)
Private List VIP — Complimentary Atelier Shipping: 5-8 business days — FREE (Orders $250+)
Join Atelier No. 01 Private List and enjoy complimentary shipping on luxury orders $250+.

Handling Time: 1-2 business days for quality inspection at Chicago Atelier before shipment. Tracking number emailed automatically upon fulfillment.

International Shipping — Luxury Atelier Noir & Blanc Worldwide
We ship internationally via DHL Express to select countries including United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Germany, Denmark, Spain, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, Netherlands, Norway, New Zealand, Sweden, Singapore.

Atelier International — DHL Express: 6-12 business days — Calculated at checkout based on destination and weight.

Note: To activate international checkout, ensure your markets are enabled in Settings > Markets.

Customs & Duties:
International orders may be subject to customs duties and import taxes set by destination country. These are the responsibility of the customer.

Tracking & Delays:
Once shipped, you will receive tracking via email. Delays may occur due to carrier, weather, or customs — our Atelier team will assist via support@luminarabyjohn.com.

Contact:
LUMINARA BY JOHN — Chicago Atelier
1912 Cove Lan, Glendale Heights, Illinois 60139, USA
support@luminarabyjohn.com

Born in Chicago • Crafted for the World.
Designed with Purpose. Worn with Pride.
John Luxury — Founder & Creative Director